The following are the frequently asked questions by our customers. Any questions or enquiries to our company are welcome.
Please do not hesitate to contact us by our enquiry form or telephone.

About Installation and Support

What shall I do if I want more detailed information?
Feel free to contact us by email or telephone. Our staff will be happy to serve you.
Various materials such as catalogues are also available free of charge. Please contact us.
Can you give me advice on peripheral equipment necessary for dumpling making?
Yes, that is possible. We sell peripheral equipments as well, and we can also give you relevant advices. The optimum equipment differs depending on the production volume, so please consult with us.
Is there a fee to take a tour or consultation?
Visits and consultations are held free of charge, including our "One Day Tour of Gyoza Business". However, you will need to make a reservation in advance, so please contact us by phone or e-mail.
Please tell me about after-sales system, such as when the machine is having problems.
In Japan, our sales representative will take a business trip to your company, at a cost. You can also send us the machine for repair.
Is there a warranty? What is the warranty period?
The machines have 1 year manufacturer's warranty. We will provide after-sales service at a cost, for 9 years after the second year (10 years from purchase).
Can I pay by lease?
Yes, it is possible in Japan. Please consult with us for detail.
Can it be used overseas?
Yes, it can be used outside of Japan. We have exported to over 30 countries worldwide. You will need an external transformer to use outside of Japan.

About the compact gyoza making machine

Can we have a demonstration of the machine?
By visiting our company, you can see the actual machine in operation and our dumpling restaurant that we operate. It is also possible to bring your ingredients of your dumplings and confirm the machine production of your dumpling. It may also be possible to visit your place for a demonstration (depending on location), so please contact us first.
Can I change the size of the dumplings by changing the specifications of the compact gyoza making machine already in use?
It is possible. However, please be aware that the change cost will be relatively high because there are many parts that need to be changed.
I would like to make different sizes of dumplings. Is it possible to make them by using one machine?
Our machine can handle only a single size of dumplings. It is possible however to keep the total size the same and change the contents of the fillings.
Is there a size limit of the dumplings?
Our compact gyoza making machine can handle the weight range of 13g to 30g per dumpling. However, depending on the state of the wrapper and the fillings, this range may vary. Please consult with us for details.
What is the production capacity of the compact gyoza making machine.
A production capacity of a maximum of 1,500 pieces per hour is possible.
Is the operation of the machine simple?
After putting the fillings in the hopper, you can form dumplings just by setting the wrappers on the carrier and pressing the switch button. Anyone can master the operation in a short time.
Will the wrappers that I now use become useless?
Although there are upper and lower size limits, in most cases our customers are continuing to use them. However, please note that you can not use hand-made wrappers.
Can the power supply for home-use be used?
Yes, that is okay. The machine is AC 100V specification. The power consumption is an energy saving 65W.

About the fully automated gyoza making machine

Can we have a demonstration of the machine?
You can see the actual machine and its operation at our company or at our restaurant. Please do not hesitate to contact us.
I would like to make dumplings of different sizes, is it possible?
Since the molding unit is replaceable, you can change the size by replacing the unit.
Is there a size limit of the dumplings?
The fully automated gyoza making machine can handle the weight range of 10g to 35g per dumpling. However, depending on the state of the wrapper and the fillings, this range may vary. Please consult with us for details.
What is the production capacity of the fully automated gyoza making machine?
A production capacity of a maximum of 10,000 pieces per hour is possible.
What is the total cost of the fully automated gyoza making machine?
Please contact us for details, as the cost differs according to specification.
What is the size of the fully automated gyoza making machine?
The outer size of the machine is 1,650mm×1,950mm×2,050mm, and the weight is about 10,000kg.
Is the cleaning and washing easy?
All parts that come in contact with food stuff are removable and designed to be easily washed. We are also highly commended by companies that have acquired HACCP.
Can we form a production line?
In cooperation with various line manufacturers, we have a track record of building production lines for pan-fried steamed and frozen dumplings.
An example: Gyoza Production by our machine → Grilling Process → Cooling Process → Freezing Process → Packing → X-Rays Inspection
What is your system of maintenance and support?
We are striving to reduce customers' downtime, by adopting direct correspondence by telephone, email, parts shipment and on-site repairs, only possible as a manufacturer.
Do you hold maintenance training lessons?
It is being done at Toa Industry Co., Ltd. Please contact us for details.